Last Updated: April 10, 2025
To initiate a refund or cancellation request, call our agents at (844) 205-4177. Refund eligibility depends on your fare type and the airline's policy.
GetReservation.org, operated by Sea and Sky Travel Solutions Private Limited (IATA License No. 14025685), processes refund requests in accordance with the policies set by the operating airline for each booking. As a travel agent, we facilitate refund requests on your behalf but do not set airline refund rules.
Important: Refund eligibility, timelines, and amounts are determined entirely by the airline's fare rules applicable to your ticket. We strongly advise reviewing the fare conditions at the time of booking.
| Ticket Type | Refund Eligibility | Change Flexibility |
|---|---|---|
| Fully Flexible (Refundable) | Full refund (minus any applicable fees) | Changes usually free or low fee |
| Semi-Flexible | Partial refund (taxes and surcharges usually returned) | Changes allowed with fee |
| Non-Refundable | No monetary refund (travel credit may be available) | Changes allowed with fee + fare diff. |
| Basic Economy | No refund and no changes permitted | Usually no changes allowed |
| Award / Miles Ticket | Miles may be re-credited (redeposit fee may apply) | Varies by loyalty program |
For flights departing from or to the United States, the U.S. Department of Transportation (DOT) requires airlines to allow passengers to cancel a booking within 24 hours of purchase for a full refund, provided the booking was made at least 7 days before the departure date. If eligible, call us at (844) 205-4177 within 24 hours of booking to exercise this right.
Time-sensitive: The 24-hour cancellation right must be exercised within 24 hours of ticket purchase. Call us immediately at (844) 205-4177 if you wish to cancel within this window.
If the airline cancels your flight, you are generally entitled to either:
Contact us at (844) 205-4177 immediately if the airline cancels your flight and we will assist you in selecting the best option and processing your request with the airline.
| Refund Method | Typical Processing Time |
|---|---|
| Credit / Debit Card | 7–21 business days (varies by bank and airline) |
| Travel Credit / Voucher | Issued within 3–7 business days |
| Airline Miles Re-credit | 7–14 business days (varies by loyalty program) |
| Cash Refund (wire transfer) | Up to 30 business days |
Refund timelines are controlled by the airline and the card-issuing bank. We will provide you with a refund reference number so you can track the status of your refund.
GetReservation.org may charge a service fee for processing cancellation and refund requests. Any applicable service fee will be disclosed to you before we proceed with the cancellation. This fee is separate from any airline cancellation fees and covers our agent's time in processing the request.
Even where a refund is approved, the following components are typically not refundable:
If you believe you have been charged incorrectly, please contact us at contact@getreservation.org or call (844) 205-4177 before initiating a chargeback with your bank. Unwarranted chargebacks may result in suspension of services. We are committed to resolving disputes fairly and promptly.
We strongly recommend purchasing travel insurance that covers trip cancellation, medical emergencies, and travel disruptions. Travel insurance can provide coverage in situations where airline refund policies do not, including personal illness, family emergencies, and unexpected events. Ask your agent about travel insurance options when booking.
Our refund team is available 24/7. Contact us through any of the following:
Don't wait — some refund windows are time-sensitive. Speak to an agent now.
(844) 205-4177 📞 Request a Refund Now