Privacy Policy

Last Updated: April 10, 2025

1. Who We Are

GetReservation.org is a travel service website managed by Sri Tharani Enterprise Co., Ltd., which handles advertising and marketing activities on behalf of Sea and Sky Travel Solutions Private Limited, an IATA-accredited travel agency (IATA License No. 14025685). Our registered address is 29/48 Moo 10, Nong Prue Subdistrict Nong Prue, Bang Lamung Chon Buri 20150 Thailand. You may contact us at contact@getreservation.org or by calling our toll-free number (844) 205-4177.

2. Information We Collect

We collect personal information when you interact with us through our website or phone helpline. The categories of information we may collect include:

2.1 Information You Provide Directly

• Full name (as it appears on your government-issued ID)
• Email address and telephone number
• Passport or national ID details required for international bookings
• Date of birth and nationality (for booking purposes)
• Payment card information (processed securely and not stored)
• Travel preferences, frequent flyer numbers, meal preferences
• Existing booking reference numbers and itinerary details

2.2 Information Collected Automatically

• IP address and general geographic location
• Browser type, operating system, and device information
• Pages visited on our website and time spent on each page
• Referring website or search terms that led you to our site
• Cookies and similar tracking technologies (see Section 7)

2.3 Call Recording

Calls to our helpline at (844) 205-4177 may be recorded for quality assurance, training, and compliance purposes. By calling us, you consent to the recording of the conversation.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process flight bookings, reservations, changes, upgrades, and cancellations on your behalf
• To communicate booking confirmations, itineraries, and updates via email or phone
• To verify your identity and prevent fraud or unauthorized transactions
• To comply with airline and regulatory requirements for ticket issuance
• To respond to your inquiries and provide customer support
• To improve our website, services, and agent training
• To send you marketing communications where you have opted in (you may opt out at any time)
• To analyze website traffic and user behavior for service improvements
• To meet legal, regulatory, and contractual obligations

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Airlines and Global Distribution Systems (GDS): To complete bookings on your behalf. This is essential to the service we provide.
• Payment Processors: Secure third-party payment gateways to process card transactions.
• Marketing Partners: Sri Tharani Enterprise Co., Ltd. uses advertising analytics tools (including tracking pixels) to measure campaign performance. No personally identifiable data is shared with ad platforms without your consent.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for a minimum of 5 years for regulatory compliance. You may request deletion of your data subject to applicable legal exceptions by contacting us at contact@getreservation.org.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data where no legal basis for retention exists.
• Right to Restrict Processing: Ask us to limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at contact@getreservation.org. We will respond within 30 days.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. We use the following types of cookies:

Cookie Type	Purpose	Duration
Essential	Enable core website functionality	Session
Analytics	Understand how users interact with the site	Up to 2 years
Marketing	Track advertising campaign performance	Up to 90 days
Functional	Remember your preferences	Up to 1 year

We also use an advertising tracking script provided by VR Data Experts to measure the effectiveness of our marketing campaigns. This script collects anonymized behavioral data from website visitors. You may opt out of non-essential cookies by adjusting your browser settings.

8. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data transmission, secure server infrastructure, restricted access controls for staff, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately at contact@getreservation.org.

10. Third-Party Links

Our website may contain links to third-party websites, including airline portals and travel resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

As our operations involve international travel services, your data may be transferred to and processed in countries outside your home jurisdiction, including countries that may not offer the same level of data protection as your home country. We take appropriate safeguards to protect your data in such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: